AI Systems & Workflow Automation
Autonomous AI Agents, Smart Chatbots & Zero-Manual-Work Pipelines
Modern businesses lose thousands of hours every year on repetitive manual tasks: copying leads between spreadsheets, answering the same client inquiries, dispatching reminders, and synchronizing disjointed apps. DotDefence builds intelligent AI workflows and autonomous systems that execute tasks 24/7 without fatigue or human error. From multi-modal customer support bots on WhatsApp to complex n8n backend automations and Retrieval-Augmented Generation (RAG) knowledge systems, we transform operational bottlenecks into your biggest competitive advantage.
What We Build & Offer
Autonomous AI Agents & Multi-Modal Chatbots
Custom AI assistants trained on your proprietary documentation, catalogs, and knowledge base to answer client questions, qualify leads, and trigger actions.
- Integration with Gemini 2.0 / OpenAI / Claude APIs
- RAG vector database with company documentation embeddings
- Guardrails to prevent hallucinations & ensure brand tone
- Multi-channel deployment (Website, WhatsApp, Slack, Discord)
End-to-End Business Workflow Automation
Connecting your entire tech stack (CRMs, payment processors, spreadsheets, email, ERPs) using self-hosted n8n and webhook pipelines.
- Custom n8n workflow architecture and self-hosted instances
- Bi-directional data sync between CRM, Google Sheets & Slack
- Error handling, retry logic & real-time failure alerts
- Automated PDF invoice generation and cloud archiving
WhatsApp Business API & Conversational Marketing
Automated WhatsApp conversational funnels for instant customer onboarding, abandoned cart recovery, order updates, and appointment booking.
- Meta WhatsApp Cloud API setup and verification
- Interactive chat flows with buttons, lists & media cards
- Webhook event triggers for order confirmations & payments
- Live agent handover dashboard for human escalations
Intelligent CRM & Lead Routing Engines
Automatically capturing leads from ad campaigns, scoring them with AI, enriching contact details, and routing them to the right sales rep within seconds.
- Instant lead capture from Meta ads, Google ads & web forms
- AI lead scoring and intent classification
- Automated instant SMS/WhatsApp greeting to prospect
- HubSpot, Notion, Airtable & Zoho CRM auto-sync
Document Parsing & AI Data Extraction
Extracting structured data from PDFs, receipts, contracts, and scanned invoices into databases and accounting software with zero manual typing.
- Multi-modal OCR vision pipeline using Gemini 2.0
- Structured JSON schema output validation
- Direct integration into financial ledgers & ERP systems
- Audit trail and human-in-the-loop validation queue
How We Work
Workflow Audit & Mapping
We analyze your current manual tasks, identify high-ROI automation targets, map data flows, and define API touchpoints.
Architecture & Agent Prompting
We configure vector databases, design LLM prompt pipelines, write custom tool-calling functions, and establish strict safety guardrails.
Pipeline Build & Webhook Wiring
We construct automated workflows in n8n, connect WhatsApp/CRM webhooks, build error-handling queues, and perform stress testing.
Staging, Testing & Live Deployment
Live testing with real data edge-cases, human escalation triggers, performance monitoring setup, and team operations training.
Ready to build your AI & Automation project?
Get in touch with us to get a scoped proposal and timeline.