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Workflow, CRM, WhatsApp & email automation

Connect your apps so leads, orders, invoices and follow-ups move automatically between WhatsApp, email, your CRM and spreadsheets. Serving businesses worldwide.

Workflow, CRM, WhatsApp & email automation service illustration

If your team copies details from one app to another, sends the same follow-up email every day, or chases leads from a spreadsheet, that work can usually be automated.

We map how work moves through your business today, then connect your tools so the routine steps happen on their own and your team gets notified only when they need to act.

What it does

  • Lead capture and routing: website, WhatsApp and ad leads go straight into your CRM and to the right person
  • Follow-ups: automatic WhatsApp and email sequences after an enquiry, order or missed call
  • Order and invoice workflows: create invoices, update stock and notify customers when an order changes
  • CRM setup: pipelines, fields and automations configured around how you actually sell
  • Email marketing: newsletters, drip campaigns and abandoned-cart reminders
  • Reports: daily or weekly summaries sent to WhatsApp or email

Who it's for

  • Teams losing leads because follow-up is manual
  • Businesses running operations from spreadsheets and chat groups
  • Online stores that want automatic customer updates
  • Owners who want a daily view of the business without logging into five apps

Why choose DotDefence

'A web development studio that treats your project like our own product.',

  • Fast, focused delivery

    Clear scope and milestones agreed up front, with a live preview link so you can review progress as we build.

  • Modern Next.js stack

    Websites and apps built with Next.js, React and TypeScript: fast to load, mobile-first and easy to extend later.

  • AI and automation built in

    Chatbots, WhatsApp flows and CRM automation that take repetitive work off your team, planned with your site, not bolted on.

  • SEO-ready from day one

    Clean markup, fast pages, metadata, sitemaps and structured data in every build, so search engines can find and understand you.

  • Talk to the people building it

    You speak with the founder in New Delhi on WhatsApp, email or calls — the person designing and building the work, with no account managers in between.

  • Support after launch

    Hosting, fixes and improvements once you are live, and you own the code, designs and accounts from the start.

Let's build what's next.

Tell us about your idea or the problem slowing your team down. We'll suggest the simplest way to solve it, with a clear quote.